Frequently Asked Questions

Do I need an appointment?

For all devices excluding iPhone there is no need for an appointment, we are a walk-in service centre we are queue based not appointment based. You can make an appointment via Apple’s website in our store if you wish.

We repair machines in the order they are booked in at our front desk.

As a result you can drop your machine in anytime during business hours.

iPhone – Please make an appointment using Apple’s facility or over the phone with our store.

What is your assessment charge?

We offer a free assessment for machines less than five years old that have no accidental damage (i.e. liquid damage). For machines manufactured between 2009-13, we charge a $99 assessment fee. Pre 2009 machines are subject to a $149 assessment fee.
We also offer liquid damaged assessments for $165-$229 depending on the Mac model. This may cover the cost of either placing the hard disk into an external USB case or transferring it to a USB external drive provided the drive isn’t faulty.

All our assessment charges are deductible from any labour on repairs carried out.

How long will you need my machine?

Our average assessment times are 1-3 business days and average turn around times 3-5 business days.
This means your machine is with us typically somewhere between 3-5 business days total.
Our diagnostics can take time to run as we are more thorough than most.

Can you repair my machine any faster?

Assessment times can be reduced by selecting our express fee option at book-in for $99. This includes a 24 hours assessment, priority handling and the parts are fitted as soon as available. Please be aware that there may not be a technician working on Saturday, so we can only offer an express service on Saturday when arranged prior.
While this does reduce the overall turn around time, there are no guarantees on timing as each fault is unique.

Assessment times can be reduced by selecting our express fee option at book-in for $99. This includes a 24 hours assessment, priority hangdling and the parts are fitted as soon as available. Please be aware that there may not be a technician working on Saturday, so we can only offer an express service on Saturday when arranged prior.
While this does reduce the overall turn around time, there are no guarantees on timing as each fault is unique.

Can you come to me at my house or office?

Yes, we do have onsite technicians available for call out. Our basic onsite service charges are $75 call out and $150 per hour.
This means that the first hour is charged at $225 and $150 for each hour after that.
This does not include any parts that may be required for repair.
See our onsite service page for more on what we offer.

What are your trading hours and do you have parking available?

You can view our trading hours, parking details and even a map of where we are on our contact us page.

Do you keep my credit card number on file?

No, we do not keep any credit card numbers on file.

My privacy

MacMedic, takes privacy very seriously. We lock down our systems, ensure access only by current employees and ensure that all communications are secure. We invest in destruction of paper files to protect your privacy. All staff are bound by a non disclosure to ensure your protection. MacMedic’s staunch policy on privacy of clients and their data is one reason we are trusted by over 25,000 clients.

Isn't it just easier to go to Apple?

MacMedic has been servicing Apple products for longer than Apple has had stores in Australia. Our staff are skilled and trained in products dating back to the Apple ][ from 1978. MacMedic’s relationship with Apple ensures that you will receive equal or better service in our stores on your repair.

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