Frequently Asked Questions

Do I need an appointment?

For the up to date information on booking appointments. Please visit our COVID-19 Update page.

What is your assessment charge?

We offer a free assessment for machines less than five years old that have no accidental damage (i.e. drop, liquid damage). For machines manufactured between 2009-14, we charge a $99 assessment fee. Pre 2009 machines are subject to a $149 assessment fee.
We also offer liquid damaged assessments for $165-$279 depending on the Mac model. This may cover the cost of either placing the hard disk into an external USB case or transferring it to a USB external drive provided the drive isn’t faulty.

All our assessment charges are deductible from any labour on repairs carried out.

How long will you need my machine?

Our average assessment times are 1-3 business days and average turn around time 3 business days on Apple warranty repairs.
Our diagnostics can take time to run as we are more thorough than most.

Can you repair my machine any faster?

Assessment times can be reduced by selecting our express fee option at book-in for $149. This includes a 24 hours assessment, priority handling and the parts are fitted as soon as available. Please be aware that there may not be a technician working on Saturday, so we can only offer an express service on Saturday when arranged prior. While this does reduce the overall turn around time, there are no guarantees on timing as each fault is unique.

Can you come to me at my house or office?

Yes, we do have onsite technicians available for call out. Our basic onsite service charges are $75 call out and $150 per hour.
This means that the first hour is charged at $225 and $150 for each hour after that.
This does not include any parts that may be required for repair.
See our onsite service page for more on what we offer.

What are your trading hours and do you have parking available?

You can view our store locations, trading hours, parking details and a map of our locations contact us page.

Do you keep my credit card number on file?

No, we do not keep any credit card numbers on file.

My privacy

MacMedic, takes privacy very seriously. You will need a valid photo ID to collect your goods, and we will only allow you to collect your goods unless we have authorisation from you to allow another to collect. We lock down our systems, ensure access only by current employees and ensure that all communications are secure. We invest in destruction of paper files to protect your privacy. All staff are bound by a non disclosure to ensure your protection. MacMedic’s staunch policy on privacy of clients and their data is one reason we are trusted by over 30,000 clients.

Isn't it just easier to go to Apple?

MacMedic has been servicing Apple products for longer than Apple has had stores in Australia. Our staff are skilled and trained in products dating back to the Apple ][ from 1978. MacMedic’s relationship with Apple ensures that you will receive equal or better service in our stores on your repair.