Service and support from the people who know your Apple products best.
Because Apple makes the hardware, the operating system and many applications, Apple products are truly integrated systems. And only AppleCare products give you one-stop service and support from Apple experts, so most issues can be resolved in a single call.
MacMedic is Australia’s most-awarded Apple Authorised Service Provider. This means all our work is carried out by our Apple certified technicians and both under warranty (AppleCare) or out of warranty (where specified) repairs are guaranteed by Apple, worldwide!
One stop for technical support, Apple hardware service and software support.
AppleCare products provide expert telephone technical support and additional hardware service options from Apple.
AppleCare product benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by Australian consumer law. For details, click here.
Did you know you can buy Apple Care for your iPhone, iPad, Mac, MacBook, Apple Watch, Apple Display, Apple HomePod, Apple Headphones and Apple TV up to two months after you purchase the device?
Up to three years of Apple‑certified service and support coverage
24/7 priority access to technical support through getsupport.apple.com
Coverage for up to two incidents of accidental damage protection every 12 months
Battery service coverage
For plan features, specific to your device click here.
Frequently Asked Questions About AppleCare at MacMedic
MacMedic has been servicing Apple products for longer than Apple has had stores in Australia. Our staff are skilled and trained in products dating back to the Apple ][ from 1978. MacMedic’s relationship with Apple ensures that you will receive equal or better service in our stores on your repair.
No, we do not keep any credit card numbers on file.
Yes! We do have onsite technicians available for call out. Our basic onsite service charges are $75 call out and $150 per hour.
This means that the first hour is charged at $225 and $150 for each hour after that.
This does not include any parts that may be required for repair.
Assessment times can be reduced by selecting our express fee option at book-in for $149. This includes a 24 hours assessment, priority handling and the parts are fitted as soon as available. Please be aware that there may not be a technician working on Saturday, so we can only offer an express service on Saturday when arranged prior. While this does reduce the overall turnaround time, there are no guarantees on timing as each fault is unique.
Our average assessment times are 1-3 business days and the average turnaround time 3 business days on Apple warranty repairs.
Our diagnostics can take time to run as we are more thorough than most.
