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AppleCare

MacMedicServicesAppleCare
AppleCare2021-10-21T21:44:29+11:00

Service and support from the people who know your Apple products best.

Because Apple makes the hardware, the operating system and many applications, Apple products are truly integrated systems. And only AppleCare products give you one-stop service and support from Apple experts, so most issues can be resolved in a single call.

MacMedic is Australia’s most-awarded Apple Authorised Service Provider. This means all our work is carried out by our Apple certified technicians and both under warranty (AppleCare) or out of warranty (where specified) repairs are guaranteed by Apple, worldwide!

One stop for technical support, Apple hardware service and software support.

AppleCare products provide expert telephone technical support and additional hardware service options from Apple.

AppleCare product benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by Australian consumer law. For details, click here.

Did you know you can buy Apple Care for your iPhone, iPad, Mac, MacBook, Apple Watch, Apple Display, Apple HomePod, Apple Headphones and Apple TV up to two months after you purchase the device?

Up to three years of Apple‑certified service and support coverage

24/7 priority access to technical support through getsupport.apple.com

Coverage for up to two incidents of accidental damage protection every 12 months

Battery service coverage

For plan features, specific to your device click here.

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FAQs

Frequently Asked Questions About AppleCare at MacMedic

Isn’t it easier to just go to Apple?2021-07-10T14:28:07+10:00

MacMedic has been servicing Apple products for longer than Apple has had stores in Australia. Our staff are skilled and trained in products dating back to the Apple ][ from 1978. MacMedic’s relationship with Apple ensures that you will receive equal or better service in our stores on your repair.

How do you protect my privacy?2021-07-10T14:27:16+10:00

MacMedic, takes privacy very seriously. You will need a valid photo ID to collect your goods, and we will only allow you to collect your goods unless we have authorisation from you to allow another to collect. We lock down our systems, ensure access only by current employees and ensure that all communications are secure. We invest in the destruction of paper files to protect your privacy. All staff are bound by a non-disclosure to ensure your protection. MacMedic’s staunch policy on the privacy of clients and their data is one reason we are trusted by over 30,000 clients.

Do you store my credit card information?2021-07-10T14:26:12+10:00

No, we do not keep any credit card numbers on file.

Do your stores have parking available?2021-07-10T14:25:08+10:00

You can view our store locations, trading hours, parking details and a map of our locations contact us page.

What are your trading hours?2021-07-10T14:24:35+10:00

You can view our store locations, trading hours, parking details and a map of our locations contact us page.

Can you visit my home or office?2021-07-10T14:23:10+10:00

Yes! We do have onsite technicians available for call out. Our basic onsite service charges are $75 call out and $150 per hour.
This means that the first hour is charged at $225 and $150 for each hour after that.
This does not include any parts that may be required for repair.

Can you repair my machine any faster?2021-07-10T14:21:00+10:00

Assessment times can be reduced by selecting our express fee option at book-in for $149. This includes a 24 hours assessment, priority handling and the parts are fitted as soon as available. Please be aware that there may not be a technician working on Saturday, so we can only offer an express service on Saturday when arranged prior. While this does reduce the overall turnaround time, there are no guarantees on timing as each fault is unique.

Do I need an appointment?2021-07-10T14:17:04+10:00

Currently, we are currently only accepting pre-booked appointments. You can book online or contact us before coming instore.

What is your assessment charge?2021-07-10T14:18:25+10:00

We offer a free assessment for machines less than five years old that have no accidental damage (i.e. drop, liquid damage). For machines manufactured between 2009-14, we charge a $99 assessment fee. Pre 2009 machines are subject to a $149 assessment fee.
We also offer liquid damaged assessments for $165-$279 depending on the Mac model. This may cover the cost of either placing the hard disk into an external USB case or transferring it to a USB external drive provided the drive isn’t faulty.

All our assessment charges are deductible from any labour on repairs carried out.

How long will you need my machine?2021-07-10T14:19:29+10:00

Our average assessment times are 1-3 business days and the average turnaround time 3 business days on Apple warranty repairs.
Our diagnostics can take time to run as we are more thorough than most.

We offer quality repairs and quick turnarounds at the best possible prices.

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