An Important COVID-19 Update

Face Masks Must Be Worn at MacMedic Newport

Posted: 18th December 2020.

 

Hello all,

 

Due to the recent COVID-19 outbreak in the areas surrounding MacMedic Newport, all customers are required to wear a mask in our store until further notice.

 

There will also be a limit of 1 person in the store at any time. We appreciate your patience and understanding.

 

  • Respect social distancing guidelines.
  • Wear a mask.
  • Leave all queries to phone and email interactions.
  • Do not avoid protective shields installed in our office.
  • Be mindful of other customers waiting.
  • Do not enter the store if there is more than the signposted store limit. Line up outside courteously if required.
  • Please limit the time spent with our team members to ensure others can receive timely service.

 

If you visited one of the following venues between the 11-15th December 2020, you may have been exposed to COVID-19.

 

  • Avalon RSL Club
  • Avalon Bowlo (Bowling Club)
  • Bangkok Sidewalk Restaurant
  • Barramee Thai Massage and Spa
  • Sneaky Grind Café
  • Kirribilli Club
  • Palm Beach Female Change Rooms
  • Coast Palm Beach Café
  • Penrith RSL Club

 

What To Do

Visit NSW Health’s website immediately to determine if you need to get tested and self-isolate. If you attended a COVID-19 hotspot, do not visit MacMedic Newport. For a full list of suspected hotspot locations click here

 

Regards,
Adrian and the MacMedic Team
Online Bookings Recommended for all Repairs.
Posted: 15th October 2020.

 

Hello all,
We are still following the situation across New South Wales in relation to coronavirus, and persistent community transmission. Our service times have reduced to normal levels again.

 

As perceived risks decrease, we are unfortunately seeing behaviours placing our teams at higher risk.

 

We ask all clients book online or over the phone to allow our technicians an opportunity to understand your issues and offer a quote or to book in your device before coming to the store. This expedites the time in our store reducing the book in process from 15 minutes to a few moments protecting you from potential exposure if another client was to be found to be affected in the weeks proceeding your visit.

 

We ask everyone to consider the need to bring others with them into the store unless necessary. And ask all general queries occur over the phone or email.

 

To reward clients who are using our online and phone services prior to coming in store, we will be offering FREE assessment services to clients “out of warranty” from today that have pre-booked and confirmed job from our website or via the phone (No touch drop off option). 

 

Previously free assessment was limited to undamaged items up to 5 years of age, but we will be extending free assessment to ALL devices moving forward, regardless of age, that are not submitted for insurance reasons.

 

This does mean if you come to the store with a device out of warranty of any age that has not been booked in via our website or phone, a fee will apply.

 

We understand that many customers prefer face-to-face contact, so we ask you:
  • Respect social distancing guidelines.
  • Wear a mask.
  • Leave all queries to phone and email interactions.
  • Do not avoid protective shields installed in our office.
  • Be mindful of other customers waiting.
  • Do not enter the store if there is more than the signposted store limit. Line up outside courteously if required.
  • Please limit the time spent with our team members to ensure others can receive timely service.

 

Be Patient. Be Kind.

 

Regards,
Adrian and the MacMedic Team